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      Choose products *

      Quantity *

      Please watch our short video instruction for submitting a claim

      Claim reason *

      Damaged productNot deliveredWrong product deliveredMarks or scratches on the productOther

      Please provide, in greater detail, a description of the issue to help us better assess and resolve your claim *

      We are sincerely sorry for the issues with your order and would like to resolve this for you, please help us by sharing your ideal resolution in this case *

      Apply for blemish discountReplacement Request (Please note that replacement will be approved only in case of broken or non-functional item)Refund RequestOther

      Your requests for resolution if any *

      Upload a video to go along with your claim *

      Upload a photo of the delivery label *

      Affidavit *

      If your order has not been delivered despite the courier’s tracking number showing otherwise, we would kindly ask you to fill out an affidavit form so that we could raise a claim with the courier company. Please download the template of the form here.⭳ Download affidavit🖨️ Print AffidavitOnce you fill out the affidavit form, please take a photo of it next to your state-issued photo ID so that you don’t need to have the form notarised. As soon as your form is submitted, our logistics department will organise a replacement for you.

      Tracking code from shipping label on the box ⓘ*

      Please upload a photo of the box with shipping label ⓘ*

      If there is a blue sticker on the bottom of the Lounge Chair, please upload a photo of it ⓘ

      If there is a blue sticker on the bottom of the Office Chair, please upload a photo of it ⓘ

      If there is a blue sticker on the bottom of the Wishbone chair, please upload a photo of it ⓘ

      If there is a blue sticker on the bottom of the item, please upload a photo of it ⓘ

      Please upload at least 2 images of the defective or damaged item
      1. Photo of a whole item ⓘ*
      2. Close up photo of the damaged part ⓘ*

        Choose products *

        Quantity *

        We are sorry to learn that you wish to return your recent furniture. Please provide, in greater detail, the reason why you wish to return, this helps us improve experience in future. *

        We are truly sorry for the inconvenience, to secure a smooth return, please confirm below: *

        I confirm that package is returned in original box.I confirm that the product is unused and in original condition.I understand that no refund will be issued if the box is returned in used condition. A recycling and waste fee of 30% will be deducted from your credit card/paypal card if the product is returned in used conditions.Please confirm all required conditions for submitting a return.

        Thanks for confirming that. We kindly ask you to return to: *

        GCE-Oriental, 13060 Temple Ave,STE C (660-667), City of Industry, CA, 91746, 626-527-5800 EXT 105

        Please let us know your carrier name *

        Please provide tracking code from your carrier *

        Please provide a date of return *

          Choose products *

          Quantity *

          Please tell us the reason of your cancellation *

          Changed my mindDelivery delayOther

          Hey, we have these similar designs in stock. Would you maybe like to replace your items instead of cancelling?